6297(06th May 2022) – Recruitment Drive by GravitasQ Solutions Pvt. Ltd hiring in Business Accounts team|Drive Organize by VibrantMinds Technologies, Pune| Approx Package: As per Company Norms.

 6297(06th  May 2022) – Recruitment Drive by GravitasQ Solutions Pvt. Ltd hiring in Business Accounts team|Drive Organize by VibrantMinds Technologies, Pune| Approx Package: As per Company Norms.

6297(06th  May 2022) – Recruitment Drive by GravitasQ Solutions Pvt. Ltd hiring in Business Accounts team |Drive Organize by VibrantMinds Technologies, Pune| Approx Package: As per Company Norms.

 

Greetings from VibrantMinds Technologies, Pune!

 

We, VibrantMinds Technologies Pvt Ltd are announcing that a GravitasQ Solutions Pvt. Ltd

hiring in Business Accounts team |Drive Organize by VibrantMinds Technologies, Pune| Approx Package: As per Company Norms.

 

 Company Name:  GravitasQ Solutions Pvt. Ltd

About:  GravitasQ Stories is the go-to E-learning solutions partner to some of the leading organizations pan India. We understand the requirement for impactful and engaging E-learning content that maximizes learner engagement and retention. We design customized solutions that meet those requirements

 

Position 5: Manager OPS

Roles And Responsibilities:

 

·         Managing an average span of 150 plus headcount.

·         Client, Customer & People Management.

·         Drive Performance in the team to achieve KPIs.

·         Manage the daily team activities and operations.

·         Drive Team adherence and manage to schedule. 

·         Managing Escalations (Internal & External).

·         Run reports & conduct a thorough analysis of the missed KPIs & draw an effective action plan.

·         Drive Continuous Improvement projects by use of kaizen & Lean practices.

·         Performance management and appraisals of the team.

·         Conduct weekly reviews & present an action plan to the Management.

·         Conduct one-on-one, skips with the team.

·         Feedback and Coaching.

·         Knowledge management for the team and quality control.

·         Apply performance management strategies - action plans, BQ planning.

·         Responsible for people/ employee career development.

·         Initiate improvement projects and drive efficacy.

 

Qualification:  Graduates in any discipline.

 

Experience:  Minimum experience of 8 years in BPO with 2 - 3 years of experience as Assistant / Deputy Manager in Customer            Service

Approx Package:  As per Company Norms.

 

Deadline to Apply: Monday, 23rd May 2022 before 11.00 AM

How to Apply: – Interested and eligible candidates can apply on the below-mentioned link within the deadline.

 

Click here:  Fill this form: Fresher-  https://forms.gle/RupQhwR9dxnZJ2ku9

 

                                            Experienced- https://forms.gle/pTXwoFEmvCCapJTV7

 

 

Thank you,

Regards,

VibrantMinds Technologies Pvt Ltd |  A Campus Recruitment, Online Assessment & IT Training Company|

Visit us:   www.vibrantmindstech.com |  Pune |