Vibrantminds Technologies Pvt. Ltd.: Direct Walk in Drive for One of The Leading MNC, Hyderabad |

Direct Walk in Drive for One of The Leading MNC, Hyderabad | Hiring for “Process Executive - Google Cloud” as Fresher | Drive Organized by VibrantMinds Technologies Pvt. Ltd.

Greetings from VibrantMinds Technologies Pvt. Ltd. – A Campus Recruitment, Online Assessment & IT Training Solutions Company

Note:

1. This recruitment drive is OPEN for all eligible and interested candidates across India. VibrantMinds / NON-VibrantMinds students are allowed to apply if full fill the mentioned criteria.

2. It’s a completely FREE OF COST Drive organized by VibrantMinds (No Charges to any candidate, anywhere).

Company Name: One of The Leading MNC, Hyderabad

Position: Process Executive - Google Cloud

Experience: Fresher

Approx. Package: Upto Rs.3,50,000/- Per Annum

Job Location: Hyderabad

Eligibility Criteria:

Any Graduate / Post Graduate
Pass out years 2020, 2021, 2022 & 2023 only.
No Percentage Criteria

Walk in Drive Date & Time: Saturday, 06th April 2024 at 10.00 AM SHARP

Walk in Drive Address: VibrantMinds Technologies Pvt. Ltd. Pune

2nd Floor, Viva Building, Near St. Mary’s Church & Vardhman Petrol Pump, Mumbai- Bangalore Highway, Warje, Pune 411058

Google Map Location: https://maps.app.goo.gl/kTF9QFAaJD6Tusit8

Role & Responsibilities:

Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
Maintain response and resolution speed as defined by SLOs.
Keep high customer satisfaction scores and follow quality standards in 90% of cases.
Use existing knowledge base to provide a customer facing root cause assessment.
Provide customer facing bug progress summary using available tools and platforms.
Handle escalations raised by customers and partners.
Handle consults from the lower tier to assist in case resolution.
Flexibility to work across multiple rotational shifts/night shifts
Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator.

Skills Required:

Strong awareness on GCP/G Suite products and features Experience in working in a customer centric operation resolving technical or operational issues.
Strong troubleshooting and diagnosis skills in a technical environment.
Strong sense of business ownership, personable accountability, and customer focus.
Works well independently and cross functionally with other teams.
Drive to go beyond just solving the issue, find the root cause and propose preventative steps.
Ability to understand processes and how different pieces of a large process puzzle fit together.
Determination to continuously work to achieve team KPIs which often change.
Capacity to research using internal knowledge bases and documentation.
Aptitude to think critically and work through ambiguity.
Flexible enough to work under different work environments Experience with technical writing and version control a plus.