6295(06th May 2022) – Recruitment Drive by GravitasQ Solutions Pvt. Ltd hiring in Business Accounts team|Drive Organize by VibrantMinds Technologies, Pune| Approx Package: As per Company Norms

 6295(06th  May 2022) – Recruitment Drive by GravitasQ Solutions Pvt. Ltd hiring in Business Accounts team|Drive Organize by VibrantMinds Technologies, Pune| Approx Package: As per Company  Norms

 

6295(06th  May 2022) – Recruitment Drive by GravitasQ Solutions Pvt. Ltd hiring  in Business Accounts team |Drive Organize by VibrantMinds Technologies, Pune| Approx Package: As per Company  Norms

 

Greetings from VibrantMinds Technologies, Pune!

 

We, VibrantMinds Technologies Pvt Ltd are announcing that a GravitasQ Solutions Pvt. Ltd

hiring in Business Accounts team |Drive Organize by VibrantMinds Technologies, Pune| Approx Package: As per Company  Norms

 

 Company Name:  GravitasQ Solutions Pvt. Ltd

 

About:  GravitasQ Stories is the go-to E-learning solutions partner to some of the leading organizations pan India. We understand the requirement for impactful and engaging E-learning content that maximises learner engagement and retention. We design customised solutions that meet those requirements

 

Position 3: Quality

Roles And Responsibilities:

 

§  Supervise assigned team members and ensure client deliverables are met within the established timelines.

§  Responsible for ensuring productivity targets (Daily/ Weekly / Monthly / Quarterly / Yearly) is achieved.

§  Create and maintain daily incident reports for all possible scenarios based on historical trends.

§  Conduct daily team meetings, pre, and post-shift.

§  Train, coach, and mentor associates as per process requirements.

§  Handle escalations on an as-needed basis and help agents learn on the job.

§  Remote monitor & side jack with the agent to provide real-time coaching & areas of opportunities and improvements.

§  Conduct constant group review meetings to discuss team performance and areas of opportunities and improvements.

§  Maintain and conduct monthly performance review sessions with all the agents.

§  Initiate ‘Performance Improvement Plan’ for agents where necessary & provide guidance and coaching to help agent come out of PIP.

§  Do daily call audits to figure out real-time opportunities for areas of improvement. •

§  Recognize top performance in the team and assign additional responsibilities to such individuals.

§  Manage attrition by developing a good, positive working relationship with the agents.

§  Groom agents to become Team leaders and continually provide them opportunities for learning new skills.

§  Be accessible and transparent with all agents.

§  Actively participate in team meetings with constructive feedback and suggestions.

§  Facilitate & contribute to the training process towards continuous education programs.

§  Track individual effort/output and provide feedback wherever necessary to them towards constant improvement.

§  Contribute in developing tools for efficient production management.

§  Ensure safe handling of systems and equipment provided.

§  Exercise tact, patience, and professionalism at all times in responding to customers regardless of issue or customer demeanor.

§  Ensure accurate collection of data from the customer in order to simplify verification procedures.

§  Ensure building up of a good image for the company by following proper works ethics with the highest integrity.

 

 

Qualification: Any Graduate – Mandate

 

Experience: Minimum 1 Year as a TL for voice service/Sales process

 

Approx Package: As per Company  Norms

 

Deadline to Apply:Monday, 23rd May 2022 before 11.00 AM

 

How to Apply: – Interested and eligible candidates can apply on the below-mentioned link within the deadline.

 

Click here:  Fill this form: Fresher-  https://forms.gle/RupQhwR9dxnZJ2ku9

 

                                            Experienced- https://forms.gle/pTXwoFEmvCCapJTV7

 

 

Thank you,

Regards,

VibrantMinds Technologies Pvt Ltd |  A Campus Recruitment, Online Assessment & IT Training Company|

Visit us:   www.vibrantmindstech.com |  Pune |