7005 (21st March 2024) Recruitment Drive for FirstSource Solutions Ltd. | Hiring for “Customer Service Associate "as Fresher |

 

7005 (21st March 2024) Recruitment Drive for FirstSource Solutions Ltd. | Hiring for “Customer Service Associate "as Fresher | Drive Organized by VibrantMinds Technologies Pvt. Ltd. | Approx. Package: Up to Rs.3,00,000/- Per Annum

Greetings from VibrantMinds Technologies Pvt. Ltd. – A Campus Recruitment, Online Assessment & IT Training Solutions Company

Note:

1) This recruitment drive is OPEN for all eligible and interested candidates across India. VibrantMinds / NON-VibrantMinds students are allowed to apply if fulfil the mentioned criteria.

2) It’s a completely FREE OF COST Drive organized by VibrantMinds (No Charges to any candidate, anywhere).

Company Name: FirstSource Solutions Ltd.

About Company:

FirstSource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our clientele includes Fortune 500 & FTSE 100 companies.

Position: Customer Service Associate

Experience: Fresher                                        

Approx. Package: Up to Rs.3,00,000/- Per Annum

Job Location: Mumbai / Bangalore / Hyderabad / Chennai

Job Type: Work from Office

Eligibility Criteria:

• BCom / BA / BAF / BBA / BBM / BMS / BBI
• No Pass out & Percentage Criteria

Role & Responsibilities:

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries, challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team performance.
• Grasp, Comprehend & clear the training period with relevant toll-gate score.
• Attend all team briefing/meetings/coaching on a timely basis
• Be knowledgeable of regular process changes provided
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career Development

Value-Add Responsibilities:

• Participative in team bonding, offline activities as necessary
• Assist new team members in need and breed the team culture

Essential Knowledge:

• Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc

Skills Required:

• Willingness to work in rotating shifts (including night shifts).
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 22 WPM/95% Accuracy

Deadline to Apply: Monday, 25th March 2024 till 11:00 AM (The profiles won’t be considered after the deadlines)

How to Apply: https://forms.gle/QEu6nLEt4dSZdeQp9

Regards,

VibrantMinds Technologies Pvt. Ltd. 

Visit us:  www.vibrantmindstech.com | 9503579517 | 

Address: 2nd Floor, Viva Building, Near St. Mary’s Church & Vardhman Petrol Pump, Mumbai- Bangalore Highway, Warje, Pune 411058

Check our Success Stories: https://vibrantmindssuccessstories.blogspot.com/

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